REFUND & RETURNS

Thank you for shopping at NEOMIRROR INNOVATIONS LLC. We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

I. Return Eligibility
You may request a return within 30 days of receiving your order, provided that the following conditions are met:
The item must be unused and undamaged.
The item must remain in its original condition (including packaging, accessories, tags, etc.).
The item must be in a resalable condition.
If the item suffers from quality issues or was damaged during shipping, please contact us immediately and provide supporting evidence (such as photos or videos).

II. Non-Returnable Items
Returns or refunds are not available under the following circumstances:
Items that have been used or damaged.
Damage caused by human error or misuse.
Products that have been used or are no longer in a resalable condition.
Orders for which the return request period has expired.

III. Return Shipping Costs
For product quality issues or shipping errors (e.g., wrong item sent): Return shipping costs will be covered by us.
For personal reasons (e.g., dislike of the item, incorrect style selection, etc.): Return shipping costs must be covered by the buyer.
Please contact us to obtain a return authorization before shipping any items back; returns sent without prior confirmation may not be processed.

IV. Refund Information
Once we have received and inspected the returned items, we will complete the refund processing within 3–5 business days.
Refunds will be issued via the original payment method used for the purchase.
Processing times may vary depending on the specific payment channel; please refer to the processing timelines of your bank or payment provider.

V. Return Process
Contact Customer Service to submit a return request.
Provide your order number and the reason for the return.
Receive return confirmation and the designated return address.
Ship the items back as instructed and provide the shipping tracking number.
We will issue the refund after receiving and inspecting the returned items.

VI. Return Address
Please ship returned items to the following address:
Company Name: NEOMIRROR INNOVATIONS LLC
Return Address: 17 PINE HILL RD, PLEASANT VLY, NY 12569
Contact Number: (857) 822-7242

VII. Contact Us
If you have any questions regarding the return or refund process, please feel free to contact us:
Email: [email protected]
Contact Number: (857) 822-7242

We always prioritize your shopping experience. Thank you for choosing NEOMIRROR INNOVATIONS LLC!